Avoid costly downtime this season. Get expert troubleshooting tips from Wyma Europe’s Aftersales Director, Petr Peltan.

When your post-harvest line is running at full capacity, even small issues can lead to big downtime. That’s why smart servicing and proactive troubleshooting are key to staying ahead. In this Q&A, Wyma Europe’s Aftersales Director, Petr Peltan, shares practical tips to help processors prevent breakdowns and keep their equipment running smoothly all season long.

1. What are some of the most common issues you see on customer sites?

One of the most frequent issues we encounter is equipment wear and tear due to irregular servicing, particularly on high-use items like conveyors, destoners and polishers. We also see blockages caused by dirt or product debris, often in pipework and rotating parts, due to insufficient cleaning. Incorrect adjustment and poor greasing are also common. These are all preventable problems, but they can cause unplanned downtime if left unchecked.

2. What’s your top troubleshooting tip for avoiding unexpected equipment downtime?

Plan ahead. A proactive maintenance schedule is the best way to avoid surprises. Even a simple inspection or routine check before each season can make a huge difference. We always recommend customers schedule a pre-season service, especially ahead of harvest. And if something does go wrong, Wyma’s After Sales team is ready to help.

3. What’s one thing every operator should do at the start and end of each day?

Do a quick walkaround. Look for leaks, loose components, or unusual noises. It only takes five minutes but can prevent hours of downtime. Focus on belts, motors, and any moving parts. Get to know how your machines usually sound and don’t ignore anything out of the ordinary. If you're ever unsure, contact Wyma support for advice.

4. What spare parts should every customer have on hand?

At minimum, we recommend keeping key wear parts like bearings, brushes, belts, sensors, motors, and electrical components, especially for equipment running daily. Although we hold a wide range of parts in stock, we can’t always guarantee instant availability. We can help you create a custom critical spares kit to ensure long-lead items are ready when needed.

5. Do you offer service contracts or training for staff?

Yes, we do. Our tailored Service Level Agreements (SLAs) align with your crop cycles and operational needs. They help reduce emergency callouts, lower long-term costs, and extend equipment life.

We also offer operator training at commissioning and beyond, including refresher sessions. Well-trained staff are more confident, efficient, and proactive in spotting issues early.

6. How is Wyma Europe set up to support customers when things go wrong?

With service technicians and spare parts located in Prague and the UK, we offer quick response times and reliable local support. Many customers have a direct line to their dedicated technician, and we also provide remote troubleshooting via phone or video.

Outside Europe, our teams in New Zealand and Australia, along with trusted partners across the Americas and Asia, ensure consistent global coverage.

Wyma’s support network is global, but our approach is local, delivering fast, expert assistance whenever and wherever it's needed.

Need support or want to schedule a service?
Contact our aftersales team today and keep your line running at its best.